Returns & Refunds

Refund Policy

Last Updated: 10.10.23

Thank you for shopping at Mill Creek Boutique. We appreciate your business and want to ensure your satisfaction with our products. Please read our Refund Policy carefully before making a purchase.

 Eligibility for Refund

    We accept refund requests under the following conditions:

     1.1 Defective or Damaged Products

     If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will provide instructions on how to return the product for a replacement or refund.

    1.2 Incorrect Item Received

     If you receive an incorrect item, please notify us within 7 days of receiving the item. We will arrange for the correct item to be sent to you, or you may opt for a refund.

     1.3 Change of Mind

     For non-defective items, we offer refunds within 30 days of the purchase date, provided the product is in its original condition, unused, and in its original packaging. Return shipping costs for change-of-mind refunds are the responsibility of the customer.

     Refund Process

      To request a refund, please contact our customer service team at shopmillcreek@gmail.com Provide your order number, details of the issue, and any relevant photos if applicable. We will respond to your request within 3 business days with instructions on how to proceed.

       Refund Method

        Refunds will be processed using the original payment method used for the purchase. Please note that the refund may take a few business days to reflect in your account.

         Exclusions

          Our refund policy does not cover:

          Products damaged due to customer misuse or mishandling.

          Products with obvious signs of use.

          Products returned without prior communication and approval.

          1. Cancelled Orders

          Orders that are canceled before shipment are eligible for a full refund. Please contact us as soon as possible to request a cancellation.

           Contact Us

            If you have any questions about our Refund Policy, please contact us at info@shopmillcreek.com

             By making a purchase from Mill Creek Boutique, you acknowledge and agree to our Refund Policy.